Ben jij een doortastende en empathische professional met ervaring in het bijzonder beheer van consumptieve kredieten? Heb je een passie voor het helpen van klanten in financieel uitdagende situaties? Dan zijn wij op zoek naar jou om ons Bijzonder Beheer team te versterken!
Functieomschrijving: Als Medewerker Bijzonder Beheer ben je verantwoordelijk voor het proactief beheren van klantdossiers waarin sprake is van betalingsachterstanden, financiële moeilijkheden of andere risicovolle situaties. Jouw doel is om samen met de klant tot passende oplossingen te komen, zodat de financiële situatie weer op een gezonde en stabiele wijze wordt hersteld.
- Customer contact: Proactively reaching out to customers with payment arrears and conducting conversations to understand their situation and discuss possible solutions.
- Financial analyses: Analyzing the financial situation of customers to gain insight into their repayment capacity and propose appropriate payment arrangements or loan restructuring.
- Solution-oriented advice: Providing customers with advice on potential solutions to address their financial difficulties and guiding them in making informed decisions.
- Risk assessment: Assessing risks and implementing appropriate measures to limit credit losses.
- File management: Thoroughly documenting customer interactions and the actions taken in the customer's file.
- Collaboration: Effectively collaborating with internal departments and external parties to arrive at the best possible solutions.
- A challenging role as Special Management Employee with the largest consumer credit providers in the Netherlands.
- A professional work environment with opportunities for personal development and growth.
- A motivated and supportive team of colleagues.
- Competitive salary and attractive secondary benefits.
- Minimum of a completed HBO degree, preferably in a financial field.
- Demonstrable experience in special management of consumer credits, for example, in a similar position at a financial institution.
- Strong communication skills and the ability to interact with customers in an empathetic and professional manner.
- Thorough knowledge of laws and regulations related to consumer credits.
- Analytical and problem-solving skills.
- Ability to handle stress and work effectively in a dynamic environment.
